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Online Interaction SIMplified.

For more than 10 years, we have been helping organizations in the Caribbean to improve their digital services with websites, webcare, and other digital solutions. How can we help you?

  • Our 'Why'

    Online interactions with local governments and various service providers: SIMplified, Personal and Efficient.
  • Our 'How'

    SIM ensures optimal engagement between customers and organizations through reliable online services. Transparency, simplicity, speed, and security are essential.
  • Our Community

    Our community consists of more than 180 local authorities working with our solutions. Powered by our experienced network of 11 solution partners.

Our Solutions

Browse through our innovative solutions.More

Responding to current developments in the online customer support landscape 

current developments in the online customer support landscape
Increase in the number of engagements through online channels.

 

Countless organizations are struggling with an increase in the number of questions that come in through online channels. “What happened to my order?” is a question many overworked customer service agents see on a daily basis.

COVID-19 has had a significant impact on what customer service means nowadays and how we go about it. In this article, we’ve listed the latest trends in the field of webcare and we’ve thrown out a life raft to help you keep afloat of the increasing volumes.

Read more about the effect of COVID-19 on customer service, and what you can do about it.

More than 180 organizations have already chosen SIM!

Curious about how they achieved their goals for online services?

Let's talk!