Countless organizations are struggling with an increase in the number of questions that come in through online channels. “What happened to my order?” is a question many overworked customer service agents see on a daily basis.
COVID-19 has had a significant impact on what customer service means nowadays and how we go about it. In this article, we’ve listed the latest trends in the field of webcare and we’ve thrown out a life raft to help you keep afloat of the increasing volumes.
Read more about the effect of COVID-19 on customer service, and what you can do about it.