Privacy and cookie policy

Personal data

SIM records data as part of our services. This is the case when you enter into an agreement with us, you subscribe to our newsletter, visit one of our events, follow a training with us, use our (interactive) services, indicate your interest or your interest in any other way. makes known, or otherwise has contact with SIM.

Below you will find an overview of the personal data that we process:

• First and last name
• Sex
• Address data
• telephone number
• E-mail address
• IP address
• Other personal data that you actively provide, for example by creating a profile on this website, in correspondence and by telephone
• Location data
• Information about your activities on our website
• Information about your surfing behavior across different websites (for example because this company is part of an advertising network)
• Internet browser and device type

SIM uses the personal data you provide for the implementation and handling of the agreement concerned, for its other services and internal business operations, and to provide you with the best possible advice on products and services. Insofar as this does not arise from the law or from obligations that SIM has entered into towards you, no personal data will be provided to third parties without your permission.

Special and / or sensitive personal data that we process

Our website and / or service does not intend to collect data about website visitors under the age of 16. Unless they have permission from their parents or guardian. However, we cannot check whether a visitor is older than 16. We therefore advise parents to be involved in the online activities of their children, in order to prevent data about children from being collected without parental consent. If you are convinced that we have collected personal information about a minor without this permission, please contact us via info@simgroep.nl and we will delete this information.

For what purpose and on what basis we process personal data

SIM processes your personal data for the following purposes:

• Sending our newsletter and / or advertising brochure
• To be able to call or e-mail you if necessary to carry out our services
• To inform you about changes to our services and products
• SIM analyzes your behavior on the website in order to improve the website and to tailor the range of products and services to your preferences.
• SIM tracks your surfing behavior on various websites with which we tailor our products and services to your needs.

Automated decision-making

SIM does not make decisions based on automated processing on matters that can have (significant) consequences for people. These are decisions taken by computer programs or systems, without involving a person (for example, a SIM employee). SIM uses the following computer programs or systems: Hubspot and MS Dynamics. These are used for CRM applications, so that we have an overview of our (potential) customers and can therefore contact them in a personal way and manage our administration. This has no negative consequences for our customers.

How long do we keep personal data

SIM does not store your personal data longer than is strictly necessary to achieve the purposes for which your data is collected. We use the following retention periods for the following (categories) of personal data:

1. Being able to execute an agreement. SIM processes and stores the personal data for the purpose of performing the agreement (s). We keep this data as long as the customer has a contract with SIM. After a contract is no longer valid, the data is kept for 7 years in a (digital) archive for administrative reasons and legal regulations.
2. Being able to carry out direct marketing activities. SIM processes and stores the personal data for the performance of direct marketing activities. We keep this data as long as the customer has a contract with SIM or has registered voluntarily via an opt-in functionality. After a contract is no longer valid, the data is stored in our (digital) archive for another 7 years. If no contract was present, the data will be deleted immediately at SIM after deregistration.

Sharing of personal data with third parties

SIM will not sell your information to third parties and will only provide it if this is necessary for the execution of our agreement or to comply with a legal obligation. We conclude a processing agreement with companies that process your data on our behalf to ensure the same level of security and confidentiality of your data. SIM remains responsible for these processing operations.

Personal data can be processed outside the European Economic Area (EEA). In that case, SIM will ensure that such cross-border data processing is surrounded with appropriate safeguards by standard contractual clauses approved by the European Commission. These standard contractual clauses offer sufficient guarantees to comply with the adequacy and security requirements of the European General Data Protection Regulation (GDPR), such as compliance with the GDPR or Privacy Shield.