Privacy and cookie policy

SIM Caribbean (hereinafter referred to as SIM) respects your privacy and declares that it will treat your personal data confidentially. The personal data of customers and visitors are therefore treated and secured with the greatest possible care. SIM will only process your personal data in accordance with the applicable legislation.

Personal data

SIM records data as part of our services. This is the case when you enter into an agreement with us, you subscribe to our newsletter, visit one of our events, follow a training with us, use our (interactive) services, indicate your interest or your interest in any other way. makes known, or otherwise has contact with SIM.

Below you will find an overview of the personal data that we process:

  • First and last name
  • Sex
  • Address data
  • telephone number
  • E-mail address
  • IP address
  • Other personal data that you actively provide, for example by creating a profile on this website, in correspondence and by telephone
  • Location data
  • Information about your activities on our website
  • Information about your surfing behavior across different websites (for example because this company is part of an advertising network)
  • Internet browser and device type

SIM uses the personal data you provide for the implementation and handling of the agreement concerned, for its other services and internal business operations, and to provide you with the best possible advice on products and services. Insofar as this does not arise from the law or from obligations that SIM has entered into towards you, no personal data will be provided to third parties without your permission.

Special and / or sensitive personal data that we process

Our website and / or service does not intend to collect data about website visitors under the age of 16. Unless they have permission from their parents or guardian. However, we cannot check whether a visitor is older than 16. We therefore advise parents to be involved in the online activities of their children, in order to prevent data about children from being collected without parental consent. If you are convinced that we have collected personal information about a minor without this permission, please contact us via and we will delete this information.

For what purpose and on what basis we process personal data

SIM processes your personal data for the following purposes:

  • Sending our newsletter and / or advertising brochure
  • To be able to call or e-mail you if necessary to carry out our services
  • To inform you about changes to our services and products
  • SIM analyzes your behavior on the website in order to improve the website and to tailor the range of products and services to your preferences.
  • SIM tracks your surfing behavior on various websites with which we tailor our products and services to your needs.

Automated decision-making

SIM does not make decisions based on automated processing on matters that can have (significant) consequences for people. These are decisions taken by computer programs or systems, without involving a person (for example, a SIM employee). SIM uses the following computer programs or systems: Hubspot and MS Dynamics. These are used for CRM applications, so that we have an overview of our (potential) customers and can therefore contact them in a personal way and manage our administration. This has no negative consequences for our customers.

How long do we keep personal data

SIM does not store your personal data longer than is strictly necessary to achieve the purposes for which your data is collected. We use the following retention periods for the following (categories) of personal data:

  1. Being able to execute an agreement. SIM processes and stores the personal data for the purpose of performing the agreement (s). We keep this data as long as the customer has a contract with SIM. After a contract is no longer valid, the data is kept for 7 years in a (digital) archive for administrative reasons and legal regulations.
  2. Being able to carry out direct marketing activities. SIM processes and stores the personal data for the performance of direct marketing activities. We keep this data as long as the customer has a contract with SIM or has registered voluntarily via an opt-in functionality. After a contract is no longer valid, the data is stored in our (digital) archive for another 7 years. If no contract was present, the data will be deleted immediately at SIM after deregistration.

Sharing of personal data with third parties

SIM will not sell your information to third parties and will only provide it if this is necessary for the execution of our agreement or to comply with a legal obligation. We conclude a processing agreement with companies that process your data on our behalf to ensure the same level of security and confidentiality of your data. SIM remains responsible for these processing operations.

Personal data can be processed outside the European Economic Area (EEA). In that case, SIM will ensure that such cross-border data processing is surrounded with appropriate safeguards by standard contractual clauses approved by the European Commission. These standard contractual clauses offer sufficient guarantees to comply with the adequacy and security requirements of the European General Data Protection Regulation (GDPR), such as compliance with the GDPR or Privacy Shield.

Cookies or comparable techniques

A cookie is a small text file that is stored in the browser of your computer, tablet or smartphone when you first visit this website . On your first visit to our website, we have already informed you about these cookies and we have asked for your permission to place them. You can opt out of cookies by setting your internet browser so that it no longer stores cookies . In addition, you can also delete all information previously stored via the settings of your browser. See for an explanation:

What types of cookies does SIM use and for what purpose?

The cookies used by SIM can be divided into different categories, as explained below.

Functional cookies

This category of cookies is necessary for the website to function properly. These cookies ensure, for example, that information is carried from one page to the next. This way you do not have to enter the same information every time. These cookies also ensure that certain preference settings that you have indicated for the use of a SIM website (such as the size of the text) are remembered during future use of the websites. Your prior consent is not required for the use of these cookies .

Analytical cookies

These cookies are necessary to ensure that our websites permanently match the wishes of our users as well as possible by determining anonymously how users use our websites. Given the limited impact of these cookies on your privacy, no permission is required for the use of these cookies . These analytical cookies also include cookies that are placed and read by third parties for SIM purposes, such as Matomo and Google Analytics .

Social Media cookies

In order to be able to easily share the content of our websites with others by means of buttons, we use social media cookies from the social media parties, so that various social media parties can recognize you. For the cookies that the social media parties place when clicking the buttons and the data that can be collected with them, we refer to the statement of these various parties. Your consent is required for the use of these cookies .

  • Facebook
  • Twitter
  • Instagram
  • LinkedIn

Tracking cookies

Tracking cookies are used to collect information about your surfing behavior on our website, so that we can analyze our website and continue to improve the website. In addition, we also use these cookies for future advertising purposes. Your consent is required for the use of these cookies.

View, modify or delete data

You have the right to access, correct or delete your personal data. You also have the right to withdraw your consent to the data processing or to object to the processing of your personal data by SIM and you have the right to data portability. This means that you can submit a request to us to send the personal data that we have about you in a computer file to you or another organization mentioned by you. You can send a request for access, correction, deletion, data transfer of your personal data or request for cancellation of your consent or objection to the processing of your personal data to or by post via:

SIM group
attn Emiel Duinisveld
Rietbaan 10 
2908 LP Capelle a/d IJssel
The Netherlands

You can also contact this address if you have any questions about the way SIM handles your data. SIM is entitled to charge you any costs for this.

To ensure that the request for access has been made by you, we ask you to send a copy of your ID with the request. Make your passport photo, MRZ (machine readable zone, the strip with numbers at the bottom of the passport), passport number and citizen service number (Cedula) black in this copy. This is to protect your privacy. We will respond to your request as soon as possible, but within four weeks. SIM would also like to point out that you have the opportunity to file a complaint with the national supervisory authority, the Personal Data Protection Authority.

This can be done via the following link: 

How we protect personal data

SIM takes the protection of your data seriously and takes appropriate measures to prevent misuse, loss, unauthorized access, unwanted disclosure and unauthorized modification. If you feel that your data is not properly secured or there are indications of abuse, please contact our CISO Emiel Duinisveld via or by post at the above address.

Sign out

If you no longer wish to receive (commercial) information from SIM about (new) products and services, you can report this by e-mail to In addition, SIM digital communication offers you the option of unsubscribing.


SIM reserves the right to make changes to this privacy statement. Therefore, regularly check this privacy statement to read SIM's privacy policy.

Questions and feedback

If you have any questions about this Privacy & Cookie Policy, please contact us .