Support
Need support or have a question about your solution?
Below you’ll find our official solution partners and their support channels. Please contact the partner responsible for the solution you use—this ensures the fastest and most accurate help.
When submitting a request, please write in English or Dutch, and include visible screenshots and links that illustrate the issue (page URL, steps to reproduce, error message, timestamp).
Support is available during Dutch office hours (Mon–Fri, 09:00–17:00 CET/CEST).
Shift2 – SIMsite (Drupal CMS websites)
For questions about your website, CMS configuration, or technical hosting:
📧 support@shift2.nl
📞 +31 88 770 8635
🔗 More contact info
Company Webcast – Live & On-demand Streaming
For questions about streaming council meetings and recordings:
📧 support@companywebcast.com
📞 +31 10 360 0610
🔗 Knowledge resource
iBabs – Paperless Meeting Management & Council Information System
For support with the iBabs app, meeting workflows, or technical issues:
📧 support@ibabs.eu
📞 +31 22 92 75 850
🔗 Knowledge Base
Spotler – Engage (Webcare, Media Monitoring, AI.gent, Mail+)
For issues related to webcare, monitoring dashboards, or AI.gent chatbot:
📧 support.engage@spotler.com
📞 +31 8810 30 909
🔗 Help centers
ReadSpeaker – WebReader & DocReader
For questions about text-to-speech integration on your website and documents:
📧 support@readspeaker.com
📞 +31 30 69 24 490
🔗 Resources
