Introducing 'rule based working' in OBI Engage
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Future-proof customer contact is one of the hot topics in customer service. In the last couple of years our partner OBI4wan has developed several new functionalities for their online customer contact platform OBI Engage. With this platform, organizations can manage their webcare, messaging, publishing and social media monitoring in a structured and efficient manner. Now they are taking the next step in efficiency and launching 'rule based working', a handy feature that allows organizations to go the extra mile when it comes to handling online messages.