Incident Report Management

Reppido(external link) is a system that provides an overview of all incident reports in the public space (geo-fencing): from receiving the report, to classification, monitoring and assigning the correct operatives to solve the problem. Where existing applications focus only on submitting reports, we recognize that this is only the first step of the incident management process. With Reppido you can assign, track and archive all incoming reports in one user-friendly interface.

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For Citizens

• Identify issues at public spaces and report them through the application.
• Track these reports, including their live status, shown on a real-time map.
• Take an active role in the world around them, which creates opportunities to work together.
• Bridge the gap between the public and local service departments.

For Service departments

• Reports are received and can be and assigned (automatically) to the configured department(s) / operatives.
• These categorized reports can be monitored and managed effectively at any time during the process.
• Operatives can resolve the incident and update the status of the report on the spot with their mobile device.
• All incoming reports are archived in one user-friendly interface. Overviews can be generated and exported.